Refund policy

Refund & Exchange Policy

At Elle’s Delights, we take pride in crafting high-quality baked goods and ensuring your satisfaction. Please read our policy carefully:

1. No Refunds:
   Due to the nature of our products, we cannot offer refunds once an order has been prepared or delivered.

2. Exchanges:

   • If there is an issue with your order (e.g., an incorrect item, quality concerns, or damage during delivery), please contact us within 24 hours of receiving it.
   • We will work with you to provide a replacement or exchange for the affected item(s).
   • Exchanges are subject to availability and must match the original order value.

3. Eligibility for Exchange:

   • The item must be returned in its original packaging (if applicable).
   • Photos or proof of the issue may be requested to process your exchange.

4. Custom Orders:
   Custom or personalized orders are non-exchangeable unless there is an error on our part.

Your satisfaction is our priority, and we’re committed to making it right if something doesn’t meet expectations. For any concerns, please email us at ellesdelightsbakedgoods@gmail.com or call us at (214) 842-1567.